{"id":1184,"date":"2024-03-11T13:40:47","date_gmt":"2024-03-11T12:40:47","guid":{"rendered":"https:\/\/www.musicotel.com\/blog\/?p=1184"},"modified":"2024-03-11T13:44:55","modified_gmt":"2024-03-11T12:44:55","slug":"accueil-telephonique-cles-bonne-impression","status":"publish","type":"post","link":"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/","title":{"rendered":"Accueil t\u00e9l\u00e9phonique : les cl\u00e9s d&rsquo;une bonne impression au t\u00e9l\u00e9phone"},"content":{"rendered":"\n<p>La cl\u00e9 d&rsquo;un accueil t\u00e9l\u00e9phonique efficace r\u00e9side dans une introduction professionnelle. Oubliez le traditionnel \u00ab All\u00f4 ? \u00bb et optez pour une approche qui rassure imm\u00e9diatement votre interlocuteur de sa bonne connexion avec votre entreprise. Commencez chaque appel par mentionner le nom de votre soci\u00e9t\u00e9, suivi de votre nom complet et de votre poste, couronn\u00e9s d&rsquo;un accueil chaleureux. Cette m\u00e9thode simple \u00e9tablit les fondements d&rsquo;une interaction r\u00e9ussie d\u00e8s les premiers instants.<\/p>\n\n\n\n<p>Exemple : \u00ab Entreprise XYZ, Jean Dupont, responsable client\u00e8le, bonjour. \u00bb<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>S\u00e9lectionnez un vocabulaire professionnel<\/strong> <\/h2>\n\n\n\n<p>L&rsquo;image de marque de votre entreprise est \u00e9galement v\u00e9hicul\u00e9e par les mots que vous choisissez lors d&rsquo;un accueil t\u00e9l\u00e9phonique. Une attention particuli\u00e8re aux formulations adopt\u00e9es, en \u00e9vitant les expressions n\u00e9gatives, est primordiale. Adaptez votre langage \u00e0 votre domaine d&rsquo;activit\u00e9 et \u00e0 votre public cible pour assurer une communication efficace et respectueuse.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/www.musicotel.com\/voix.php\">Cr\u00e9er votre message t\u00e9l\u00e9phonique<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Utilisez des phrases plus adapt\u00e9es pour votre accueil t\u00e9l\u00e9phonique<\/strong><\/h2>\n\n\n\n<p>Remplacez les phrases peu appropri\u00e9es par des alternatives plus courtoises qui valorisent l&rsquo;\u00e9change :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Au lieu de \u00ab Quel est votre probl\u00e8me ? \u00bb ou \u00ab C&rsquo;est pourquoi ? \u00bb, pr\u00e9f\u00e9rez \u00ab Comment puis-je vous assister ? \u00bb<\/li>\n\n\n\n<li>Transformez \u00ab C&rsquo;est de la part ? \u00bb en \u00ab Puis-je conna\u00eetre votre nom ? \u00bb ou \u00ab \u00c0 qui ai-je l&rsquo;honneur ? \u00bb<\/li>\n\n\n\n<li>Remplacez \u00ab Ne quittez pas \u00bb par \u00ab Veuillez patienter quelques instants, s&rsquo;il vous pla\u00eet. \u00bb<\/li>\n\n\n\n<li>Changez \u00ab Monsieur Martin n&rsquo;est pas l\u00e0 \u00bb ou \u00ab Monsieur Martin est occup\u00e9 \u00bb par \u00ab Monsieur Martin est indisponible pour le moment, souhaitez-vous laisser un message ? \u00bb<\/li>\n\n\n\n<li>Optez pour \u00ab Pourriez-vous r\u00e9p\u00e9ter, s&rsquo;il vous pla\u00eet ? Je n&rsquo;ai pas bien saisi. \u00bb au lieu de \u00ab Parlez plus fort. \u00bb<\/li>\n\n\n\n<li>Pr\u00e9f\u00e9rez \u00ab Monsieur Martin est en r\u00e9union \u00e0 l&rsquo;ext\u00e9rieur \u00bb \u00e0 \u00ab Monsieur Martin est absent. \u00bb<\/li>\n\n\n\n<li>\u00ab Je ferai passer votre message d\u00e8s son retour. \u00bb est plus professionnel que \u00ab Je lui dirai que vous avez appel\u00e9 quand je le verrai. \u00bb<\/li>\n\n\n\n<li>Choisissez \u00ab C&rsquo;est moi qui vous remercie. \u00bb au lieu de \u00ab De rien. \u00bb<\/li>\n\n\n\n<li>Et enfin, \u00ab Merci de nous avoir contact\u00e9s. \u00bb offre une conclusion plus chaleureuse que simplement \u00ab Merci. \u00bb<\/li>\n<\/ul>\n\n\n\n<p>En suivant ces conseils pour peaufiner votre accueil t\u00e9l\u00e9phonique, vous optimisez non seulement l&rsquo;exp\u00e9rience client d\u00e8s le premier contact mais renforcez \u00e9galement l&rsquo;image professionnelle de votre entreprise.<\/p>\n\n\n\n<p>Enfin, il faut adapter le m\u00eame type de r\u00e9flexe pour <a href=\"https:\/\/www.musicotel.com\/blog\/2023\/03\/16\/personnalisation-des-messages-telephoniques-b2b-comment-personnaliser-vos-messages-pour-un-maximum-defficacite\/\">soigner les messages de son r\u00e9pondeur ou de son attente t\u00e9l\u00e9phonique<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>La cl\u00e9 d&rsquo;un accueil t\u00e9l\u00e9phonique efficace r\u00e9side dans une introduction professionnelle. Oubliez le traditionnel \u00ab All\u00f4 ? \u00bb et optez<\/p>\n","protected":false},"author":2,"featured_media":1185,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[16],"tags":[98,24],"class_list":["post-1184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-relation-client","tag-accueil-client","tag-accueil-telephonique"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accueil t\u00e9l\u00e9phonique : les cl\u00e9s d&#039;une bonne impression au t\u00e9l\u00e9phone - Service client en actus par MusicoTel<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment un accueil t\u00e9l\u00e9phonique soign\u00e9 peut transformer la relation client. Optimisez votre strat\u00e9gie d&#039;accueil avec notre guide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accueil t\u00e9l\u00e9phonique : les cl\u00e9s d&#039;une bonne impression au t\u00e9l\u00e9phone - Service client en actus par MusicoTel\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment un accueil t\u00e9l\u00e9phonique soign\u00e9 peut transformer la relation client. Optimisez votre strat\u00e9gie d&#039;accueil avec notre guide.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/\" \/>\n<meta property=\"og:site_name\" content=\"Service client en actus par MusicoTel\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-11T12:40:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-11T12:44:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.musicotel.com\/blog\/wp-content\/uploads\/2024\/03\/alaingoudey_a_female_standardist_receiving_a_call_from_a_custom_f78ebdbd-6058-4ec9-b489-33aa4a5fbb0d.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alain Goudey\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alain Goudey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/\"},\"author\":{\"name\":\"Alain Goudey\",\"@id\":\"https:\/\/www.musicotel.com\/blog\/#\/schema\/person\/0ad83734a0e6a814ea64eccc3d2afd27\"},\"headline\":\"Accueil t\u00e9l\u00e9phonique : les cl\u00e9s d&rsquo;une bonne impression au t\u00e9l\u00e9phone\",\"datePublished\":\"2024-03-11T12:40:47+00:00\",\"dateModified\":\"2024-03-11T12:44:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/\"},\"wordCount\":426,\"publisher\":{\"@id\":\"https:\/\/www.musicotel.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.musicotel.com\/blog\/wp-content\/uploads\/2024\/03\/alaingoudey_a_female_standardist_receiving_a_call_from_a_custom_f78ebdbd-6058-4ec9-b489-33aa4a5fbb0d.png\",\"keywords\":[\"accueil client\",\"accueil t\u00e9l\u00e9phonique\"],\"articleSection\":[\"relation client\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/\",\"url\":\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/\",\"name\":\"Accueil t\u00e9l\u00e9phonique : les cl\u00e9s d'une bonne impression au t\u00e9l\u00e9phone - Service client en actus par MusicoTel\",\"isPartOf\":{\"@id\":\"https:\/\/www.musicotel.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.musicotel.com\/blog\/2024\/03\/11\/accueil-telephonique-cles-bonne-impression\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.musicotel.com\/blog\/wp-content\/uploads\/2024\/03\/alaingoudey_a_female_standardist_receiving_a_call_from_a_custom_f78ebdbd-6058-4ec9-b489-33aa4a5fbb0d.png\",\"datePublished\":\"2024-03-11T12:40:47+00:00\",\"dateModified\":\"2024-03-11T12:44:55+00:00\",\"description\":\"D\u00e9couvrez comment un accueil t\u00e9l\u00e9phonique soign\u00e9 peut transformer la relation client. 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